Pawlicies

Once a client is familiar with our Client Profile Management System, we ask that clients use the online system to book (and make changes to) appointments. We also require that they make sure their profile is kept up to date, since it is a roadmap for our success in caring for client pets. If client needs to cancel, clients need to login and request the cancellation, call the office at 800-674-3409 or email info@pawspetcareathome.com. Individual pet sitters do not have ability to make changes to the schedule. We ask that to maintain the integrity of the schedule that clients communicate with the office.

We accept Visa, MasterCard, and Discover. Clients are sent confirmations and invoices with a “pay now” link for your convenience at time of booking and again 7 days before your service begins. To access your account log into client account into our secure portal, click the “Account” link in the main navigation and enter payment information before we are able to provide service. Clients may leave cash/check as a gratuity method for their sitters. We do not accept cash/check for payment for services. A 3% processing fee will be added to cover processing costs.

For Vacations/Trips

Once your schedule is confirmed and your sitter assigned your card will be automatically charged 14 days before your schedule begins. If you are scheduled less than 14 days out, your card will be charged at the time of booking.

For Recurring Daily/Weekly/Monthly Clients

Your card will be charged when your schedule begins each month. Cancellations or unused visits will be credited to your account and rolled over to the next month.

If You Would Like To Leave A Gratuity

Through our system and your portal, you can:

• Choose an amount to be automatically given each time as a gratuity,
• You can include a gratuity in your payment for your sitter(s), or
• You can leave it in cash in an envelope for them on your counter with their name on it
• You can pay them directly via Venmo, CashApp, or whatever platform you agree upon with your sitter

Whatever you choose, 100% of gratuities go directly to the sitters.

$10 service fee per visit will be applied to each visit for major holidays including Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Memorial Day, Fourth of July, Labor Day, Mother’s Day, Father’s Day, Thunder Over Louisville, Oaks Day, Derby Day, Gasparilla(Tampa/Saint Petersburg)

A $5 service fee will be charged to visits requested with less than 24 hours’ notice. A $10 service fee will be charged for “Same Day” service requests. We cannot guarantee these last-minute service requests can be filled.

A 3% processing fee will be added to cover credit card processing costs.

Daily/Weekly Visit (services booked 1 or more day a week regularly)

A 24-hour advance notice is required for cancellations on all days in order to receive a full credit towards future services. Any cancellation made outside 24 hours will not be refunded or credited. If a cancellation has not been submitted and our sitters arrive at client home to provide care, client account will be charged the visit fee. Acts of God (weather, illness, etc) will be considered on a case-by-case basis.

Holiday/Vacation Travel Services

Non-Holidays – A seven (7) day advanced notice is required for cancellations on vacation visits in order for client deposit to be refunded.

Holidays – A 14 day advanced notice is required for holidays in order for client deposit to be refunded. Holidays include:

* The day before and the day after Thanksgiving (beginning Wednesday and ending Friday)

* The week of Christmas (beginning Monday) through New Years Day

* Thunder Over Louisville, Oaks Day and Derby Day

* Memorial Day Weekend

* Independence Day Weekend

* Labor Day Weekend

Any cancellation made outside of 14 days will not be refunded or credited. Acts of God will be considered on a case-by-case basis. Early return does not constitute refund for services not used as sitters cannot be booked for other clients services.

It is the pet/home/facility owner’s sole responsibility to “pet-proof” any areas of the home/ property/facility to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices (including crates) meant to contain the pet or restrict access to specific areas. Paws Pet Care, LLC/Pet Sitter does not assume responsibility and has no liability for any injuries the pet may sustain or property damage the pet may cause while in its own home/property/facility.

– Fences/Gates/Enclosures

Fenced in yards are great play and potty spaces for pets, however, no fence system is totally secure. Paws Pet Care, LLC/Pet Sitter does not accept responsibility or liability for any pets that escape, are injured or become lost, fatal or otherwise, when pets are left out or given access to a fenced in area. This includes electronic, wood, metal, glass or any other enclosure types.

– Cages/Crates

Cages/crates are great secure spots for pets; however, no cage/crate is totally secure. Paws Pet Care, LLC/Pet Sitter does not accept responsibility or liability for any pets that escape, are injured or become lost, fatal or otherwise, when pets are left in a crate unattended or in a cage that is being improperly used or not sufficient enough for the pet. This includes metal, plastic or any other crate types.

– Leashes/Collars

All dogs will be required to be properly collared and on leash during outdoor walks. Paws Pet Care, LLC/Pet Sitter is not responsible for damage incurred by pet escaping because of a faulty leash or collar that is incorrectly fitted. Please check to make sure that your pets collars fit properly.

Providing reliable entry to the home to your pet sitter is the sole responsibility of the client. Paws Pet Care cannot be held liable for lost, stolen or misplaced keys. However, this is the responsibility of the client. We will accept garage door openers and keypads as the only means of entry to client home, however client should understand the risk of their Paws Pet Care sitter not being able to access their home/pets to provide care due to power and battery outages. Arrangements should be made between the client and the sitter for a safe, secure method of entry into the home at the Get Acquainted visit. We suggest secure lock boxes or realtor boxes if you do not have keyless entry. A $25 trip fee will be invoiced for extra trips to pick up keys or drop them off after your initial Get Acquainted Visit. It is always a good idea to leave a hard copy key with a family member or neighbor for access in the event of a power/battery outage. Client understands that without a hard copy key as a backup, service may be disrupted if power/battery outage occurs and no hard copy key is provided.

Other fees for additional services or circumstances may apply. A 3% processing fee is added to cover the cost of credit card processing. Any additional visits made or services performed shall be paid for at the agreed contract rate. Paws Pet Care, LLC/Pet Sitter is authorized to perform care and services as outlined on this contract.

Paws Pet Care, LLC/Pet Sitter agrees to provide the services stated in this contract in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives and relinquishes any and all claims against said Pet Sitter/Paws Pet Care, LLC except those arising from negligence or willful misconduct the part of the Sitter/Paws Pet Care, LLC.